Interim Report by The Property Ombudsman - Interim 1 2012
May 25 2012
Keeping up-to-date detailed records of all property transactions is vital for agents wishing to contest a complaint made to The Property Ombudsman.
In the first Interim Report of 2012, the Ombudsman, Christopher Hammer focuses on the importance on how transactions are reported.
With complaints against agents up by 19% in the first four months of this year referral to paperwork is vital in dealing with all cases. Figures also show that initial complaints against sales and lettings agents have both risen in the past year.
A spokesman from The Property Ombudsman believes that the recent recession could be playing a part in the lack of detailed paperwork.
Maurice Hardy, a spokesman for The Property Ombudsman, told Currell Residential exclusively: “With the current climate placing greater pressure on agents to conclude as many deals as possible, it may well be the case that making contemporaneous notes is seen as an additional time-consuming task.”
The Property Ombudsman’s codes of conduct state that records must be kept for a minimum of six years in order to deal with any disagreements efficiently and fairly.
Mr. Hardy said: “Any investigation is based upon the documentary evidence provided by both parties. If an agent cannot provide contemporaneous written records that support their position, it is often the case that the complaint is upheld by default.”
As a member of The Property Ombudsman, Currell Residential is required to keep extensive written records under both the Lettings and Sales Codes of Practice.
The full interim report from The Property Ombudsman can be read here (PDF reader required):http://www.tpos.co.uk/downloads/reports/Interim%20Report_1_2012.pdf
posted at 1:53 PM by Christian Thomas